What's happening at US gas stations

By Melissa Macaya, Meg Wagner, Veronica Rocha and Melissa Mahtani, CNN

Updated 5:44 p.m. ET, May 13, 2021
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11:55 a.m. ET, May 13, 2021

North Carolina will investigate more than 600 price gouging complaints, attorney general says

From CNN's Elise Hammond

North Carolina Attorney General Josh Stein said the state will investigate all 622 price gouging complaints it has received in about two days.

As of this morning, a staggering 71% of the gas stations in North Carolina were reporting outages in fuel, according to GasBuddy.

"Each complaint will cause an investigation and we will do that investigation. If if I find price gougers, I'll hold them accountable," Stein told CNN.

He said the state's price gouging law comes into effect whenever the governor declares a state of emergency.

Gov. Roy Cooper declared a state of emergency Monday evening, a move that allowed him to temporarily suspend some fuel regulations in a bid to ensure adequate supply.

"What it prohibits is sellers taking advantage of people's desperation to make a quick buck. So if a gas station has their supply and underground storage tank that they pay X dollars on, they can't raise the price on that just because folks are desperate," Stein said about the price gouging law.

He said the exception is if sellers pay more to resupply the fuel. They are allowed to pass those costs on to consumers, according to Stein.

9:53 a.m. ET, May 13, 2021

Gas supply will take a few days to be "fully back to normal," Buttigieg says

From CNN's Adrienne Vogt

US Secretary of Transportation Pete Buttigieg said that it will "take a few days" for gas supply to get back to normal after the Colonial Pipeline launched a restart following a ransomware attack that prompted a six-day shutdown.

“All of the indications that we have seen so far are very encouraging. The product is moving, but it moves slowly — about five miles an hour in some cases. And so it will take a few days for things to be fully back to normal,” Buttigieg said to CNN's Jim Sciutto.

He encouraged people to stop hoarding and panic-buying gasoline.

"We are seeing issues where there might not have been issues otherwise because people rushed to the pump and took more than they needed," Buttigieg said.

"We have all the supply we need as a country. We have a temporary issue in terms of getting it to where it needs to be, and that's why we're taking these other measures with things like trucks to help compensate all the pipelines getting back up to speed," he added.

The country will have to take more policy steps to ensure that private companies are not vulnerable to cyberattacks, Buttigieg said.

Watch:

9:57 a.m. ET, May 13, 2021

The Colonial Pipeline is back in action — but gas flows at just 5 miles per hour

From CNN's Matt Egan

Colonial Pipeline storage tanks are seen in Woodbridge, New Jersey, on Monday, May 10.
Colonial Pipeline storage tanks are seen in Woodbridge, New Jersey, on Monday, May 10. AP Photo/Ted Shaffrey

It could take a few days for gas supply to get back to normal in part because of how slow fuel flows through the Colonial Pipeline, experts say.

The 5,500-mile pipeline flows at just 5 miles per hour, meaning it could take days or even weeks for gasoline, diesel and jet fuel to flow through to most places and refill nearly empty storage, Platts analysts said.

It carries fuel from refineries along the Gulf Coast to New Jersey. It provides nearly half the gasoline and diesel consumed by the East Coast, making it perhaps America's most important pipeline.

Energy Secretary Jennifer Granholm said the Colonial Pipeline indicated Thursday morning that the restart of the pipeline "went well" overnight, adding "things will return to normal by the end of the weekend," she wrote on Twitter.

9:28 a.m. ET, May 13, 2021

Colonial Pipeline is making "substantial progress" in restart

From CNN's Matt Egan

The Colonial Pipeline said Thursday morning it has made “substantial progress” in restarting its pipeline system, adding that fuel has begun flowing to most markets it services.

By midday on Thursday, the operators of the Colonial Pipeline expect every market it services will receive fuel from the system.

A map distributed by the Colonial Pipeline indicates segments of the pipeline that run in North Carolina, Virginia, and Maryland are expected to be operational by noon ET.

The Colonial Pipeline launched its restart Wednesday evening after a six-day shutdown caused by a malware attack. Energy Secretary Jennifer Granholm said Thursday the successful restart of the 5,500-mile pipeline “should mean things will return to normal by the end of the weekend.”

9:59 a.m. ET, May 13, 2021

These are the states with the most gas station outages

Tavon Clodfelter fills his car at a Circle K gas station on May 12, in Fayetteville, North Carolina. 
Tavon Clodfelter fills his car at a Circle K gas station on May 12, in Fayetteville, North Carolina.  Sean Rayford/Getty Images

The Colonial Pipeline finally launched the restart of its operations yesterday – but it could take a few days for things to get back to normal at the pump.

This morning, hours after operations restarted, man gas stations across the Southeast were still out of fuel.

As of 7 a.m. ET today...

  • A staggering 71% of the gas stations in North Carolina were reporting outrages.
  • About 55% of stations in Virginia were without gasoline.
  • Just under half — 49% — of the stations in Georgia are without gas.

These figured come from GasBuddy, a platform that tracks fuel demand, prices and outages.

8:45 a.m. ET, May 13, 2021

Here's why the gas crisis isn't over even though the Colonial Pipeline restarted operations 

From CNN’s Matt Egan

The Colonial Pipeline is back in action after a six-day shutdown, but widespread gas station outages in the Southeast could linger for days.

Industry executives and government officials warned it will take time to refill gasoline supplies depleted by panic-buying, a truck driver shortage and the ransomware attack on the pipeline.

As of 7 a.m. ET today, a staggering 71% of the gas stations in North Carolina and 55% in Virginia are without gasoline, according to GasBuddy, a platform that tracks fuel demand, prices and outages. And 49% of the stations in Georgia are without gas.

That means all three states only saw “limited overnight improvement” in the availability of gas, according to Patrick De Haan, head of petroleum analysis at GasBuddy.

Major cities including Atlanta, Charlotte, Myrtle Beach and Raleigh are seeing “some” improvement in outages, De Haan wrote on Twitter.

Energy Secretary Jennifer Granholm said Colonial Pipeline indicated Thursday morning that the restart of the pipeline “went well” overnight.

“This should mean things will return to normal by the end of the weekend,” Granholm wrote on Twitter.

One issue is the 5,500-mile pipeline flows at just 5 miles per hour, meaning it could take days or even weeks for gasoline, diesel and jet fuel to flow through to most places and refill nearly empty storage, Platts analysts said. 

“We are not out of the woods yet, but the trees are thinning out,” Richard Joswick, global head of oil analytics at S&P Global Platts, wrote in an email. 

At the same time, a massive shortage of truck drivers is snarling the delivery of badly-needed fuel to stations in the Southeast. 

Oil industry executives pleaded with Americans on Wednesday not to hoard gasoline, warning that panic-buying is exacerbating the situation. Officials said some gas stations blew through days’ worth of inventory in mere hours.

8:40 a.m. ET, May 13, 2021

Don't hoard gasoline as supply gets back to normal, Energy secretary says

From CNN's Adrienne Vogt

US Energy Secretary Jennifer Granholm said “people will start to see normalcy in the next couple of days” after the Colonial Pipeline restarted operations following a six-day shutdown caused by a ransomware attack. 

“It still takes awhile to get the gasoline through the pipeline to the terminals and then for the truckers to offtake from the terminals and then drive them to gas stations. So people will start to see normalcy in the next couple of days, hopefully by the end of the weekend,” Granholm said on CNN’s “New Day.”

She added that big cities may see a resolution by today or tomorrow and warned people to not hoard gasoline. 

“The gas is flowing. … When hoarding happens, it compounds the problem. It exacerbates the lack of supply. And it may also contribute to gas price increases,” she said. "And gasoline stations should not be taking advantage of this either and gas gouging. And anyone who sees that happening with a gas station should report that to the state attorney general.” 

Granholm said she spoke this morning to Colonial Pipeline’s CEO, who gave a positive report of overnight operations. 

Granholm also said that “we don't believe there was a direct connection to Russia, etc, other than the fact that it looks like this group comes from eastern Europe or Russia.” 

The FBI confirmed Monday that a criminal group originating from Russia, named "DarkSide," is responsible for the cyberattack.

She added “we need to up our game” on cybersecurity in the private sector and wants every sector to practice good “cyber hygiene.”  

8:30 a.m. ET, May 13, 2021

Energy secretary says Colonial Pipeline should "return to normal" by the end of the weekend

From CNN's Kristen Holmes

Energy Secretary Jennifer Granholm said Thursday that Colonial Pipeline should be back to normal by end of the weekend.

“Colonial Pipeline reports this morning that the restart of the pipeline went well overnight. This should mean things will return to normal by the end of the weekend. Will keep you posted,” she tweeted.

The Colonial Pipeline launched the restart of its operations Wednesday evening following a six-day shutdown caused by a ransomware attack, but the pipeline's operators warned it will take several days for service to return to normal.

President Biden is expected to speak about the pipeline at 11:50 a.m. ET.